Refund Policy

At The Green Monk, customer satisfaction and product quality are important to us. We take great care while processing and dispatching every order. This Refund Policy explains the circumstances under which a return, replacement or refund request may be considered.

You may contact us for a return or replacement if:

Any request regarding a damaged, incorrect or missing product should be submitted to our customer support team within 7 days of delivery. Requests received after this period may not be eligible for return, replacement or refund.

To be eligible for consideration:

For hygiene, safety and quality reasons, products that have been opened, used, consumed, tampered with or have damaged seals may not be accepted for return. Products damaged due to improper handling or storage after delivery are also not eligible.

Once your request is received, our team will review the information provided. If the refund is approved, it will be processed through the applicable payment method. The time required for the amount to appear in your account may vary depending on your bank or payment service provider.

If you wish to cancel an order, please contact us as soon as possible. Cancellation may be possible only before the order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be available.

Original shipping or delivery charges may not be refundable unless the return is approved because of an incorrect, damaged or defective product supplied by us.